Refund policy

RETURNS & EXCHANGES

Last Updated: 2026

At Sculpt Studio SA, we want you to love your purchase. If something isn't quite right, we're here to help.

Due to the intimate nature of shapewear, certain conditions apply to returns and exchanges to ensure hygiene and product quality for all customers.

Exchange Eligibility

We offer exchanges within 14 days of delivery provided that:

  • The item is unworn and unwashed
  • All original tags remain attached
  • The product is free from stains, perfumes, makeup, deodorant marks, or damage
  • The item is returned in its original packaging where possible

Once your return is received and inspected, we will notify you regarding the approval of your exchange.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Bodysuits
  • Full body shapewear
  • Shapewear shorts
  • Briefs and intimate garments
  • Compression garments
  • Maternity garments

We strongly encourage customers to review our size guide carefully before placing an order.

Exchange Fees

Should you wish to exchange an eligible item for a different size or style:

  • A shipping fee of R200 applies to exchanges
  • Exchange shipping fees must be paid before the replacement item is dispatched

Refunds

Where a refund is approved:

  • Original shipping charges are non refundable
  • A return shipping fee of R99 will be deducted from the refund amount
  • Refunds are processed once the returned item has been inspected and approved

Please allow 5–7 business days for processing after the return reaches our warehouse.

Items We Cannot Accept

Returns or exchanges may be declined if:

  • Tags have been removed
  • The item has been worn, washed, altered, or damaged
  • The item shows signs of misuse or excessive wear
  • The item was purchased during a clearance or final sale promotion
  • The return falls outside the 14-day return window
  • The item was not purchased directly from Sculpt Studio

How To Request A Return Or Exchange

Step 1: Contact Us

Email our customer care team within 14 days of receiving your order.

Please include:

  • Your order number
  • Full name
  • Product name
  • Reason for return or exchange

Step 2: Return Authorization

Once approved, we will provide you with return instructions and a collection waybill where applicable.

Returns sent without prior authorization may not be accepted.

Step 3: Inspection & Processing

Upon arrival at our warehouse, all returned items undergo a quality inspection.

Approved exchanges will be processed and shipped once the exchange fee has been paid.

Approved refunds will be processed to the original payment method after inspection.

Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging so we can assist you promptly.

Need Assistance?

Email: info@sculptstudiosa.co.za

Our customer care team is available Monday to Friday and will gladly assist with any questions regarding your order.

Sculpt Studio SA — Confidence starts with the perfect fit. ✨